Senior Microsoft Certified
Systems Administrator

Citrix Certified Administrator

Certified Progress Database Administrator

Ricoh Digital Fax Technician

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December 2003
North Carolina Blumenthal Performing Arts Center
Server Systems, Application and Network Administrator

• Research, design, procure, setup and maintain all servers including Exchange 2003, SQL 2005, Progress, Oracle and BTrieve databases, Web, File and Citrix servers.
• Provide user support to all applications, maintain license compliance.
• Implemented automated desktop deployment solution.
• Maintain all Cisco network devices, security and network availability.
• Maintain site to site WAN utilizing Proxim Tsunami Multipoint devices.
• Maintain backup and restore operations and Disaster Recovery site.
• Maintain all technical and training documentation.
• Provided training as needed.
• Supported other technicians and programmers with system access and support issues.
• Maintained security for Active Directory, NTFS and Share access, user permissions, web site and database security.
• Supported end users both on-site and remotely.
• Setup and assisted other venues with VPN access to database application.
• Researched, recommended and implemented new technologies.
• Participate in on-call rotation every 3rd week.

February 2003
IBM Global Services at Belk Store Services, Charlotte, NC
Level-3 Server Support Engineer and Server Implementation Specialist

• Assigned to the Belk Store Services division as a Senior Server Systems Engineer.
• Supported enterprises 800+ servers across the nation utilizing IBM Director.
• Supported all Project Managers, Programmers and other engineers.
• Prepared IBM servers for deployment to stores.
• Participated in on-call rotation.

April 2002
GE Capital IT Solutions for First Union/Wachovia, Charlotte, NC
Team Technical and Implementation Leader

• Managed job assignments for six technicians.
• Supervised deployment of new desktops, printers and applications to First Union Banks in the North Carolina, South Carolina, Georgia and Florida regions in preparation for the Wachovia take-over.
• Maintained inventory store.
• Reported disposition of assigned work to the Project manager daily.
• Trained new technicians.

December 1997
Carolina Wholesale Office Machine Co., Charlotte, NC
Systems and Network Administrator

• Researched, recommended, procured, setup and maintained all corporate servers.
• Setup and deployed all user workstations and Thin Client devices.
• Performed upgrades and patched to all servers.
• Maintained and tested backups and file availability.
• Supported all users through Help Desk - Email System.
• Maintained all software licensing and deployment of applications to users.
• Maintained all network devices and network connectivity.

June 1997
Lockheed Martin for Fieldcrest/Pillowtex, ERP Implementation,
Kannapolis, NC, Assistant Systems Administrator

• Provided support to 200+ Oracle database programmers.
• Maintained database backup and integrity.
• Assisted Systems Administrator with duties.
• Created, deployed desktop configuration for over 300 desktops with 100% success.
• Deployed and replaced equipment as needed.
• Supported all peripheral and print devices.

April 1997
Duke Energy, Tuckaseegee Configuration Facility, Charlotte, NC
Configuration Technician

• Prepared all workstations, printers, plotters and peripherals for deployment.
• Delivered and setup equipment to multiple Duke Power offices as assigned.
• Participated in the workstation deployment for the Oconee Nuclear Plant.
• Supported end users as required.

December 1988
Tarheel Computer Services, Concord, NC
Owner/Operator

• Home Based Business owner offering on-site support for all Microsoft operating systems and software.
• Provided PC, Server and Network hardware for sale.
• Sold business in 1996.

EDUCATION

• Implementing Microsoft Exchange Server 2003, December 2003
• Progress V9 Database Administration and Tuning, November 2000
• Installing and deploying Windows 2000 Professional, January 2000
• Installing and configuring Windows 2000 File, Print and Web Servers, December 1999
• Creating/Configuring a Web Server with Internet Information Server 4.0, November 1999
• Microsoft Exchange Server 5.5 Concepts and Administration, July 1998
• Supporting Microsoft Windows NT 4.0 Core Technologies, March 1998
• Danville Community College, Business Administration and Management, 1982
• United States Marine Corps, Tactical Air Control and Electronics 1976 to 1980

TECHNICAL OVERVIEW

• Microsoft Windows NT/2000/2003 Server Standard and Enterprise
• DNS, DHCP, WINS, SMTP, SNMP, VLAN
• DOS 3.0 to 5.0, Windows 95/98/ME/XP/Vista
• SuSe Linux 10.0, Red Hat and light Unix Aix O/S administration
• Citrix Presentation Server XP, 4.0 and 4.5 and Xen Server
• Microsoft Terminal Server, Thin Client operations and connectivity
• ABI TMSS, proprietary CRM, Event, Employee program
• Microsoft Exchange Server 5.5/2003
• Lotus Notes/CCMail
• Microsoft Office 95/97/2000/XP/2003 and 2007
• Open Office, Open Source software
• Cheyenne ArcServe
• Symantec Backup Exec 11D
• SAPS v3.20n
• NetsatisFAXtion 8
• ZetaFax 7.0 Enterprise Fax Solution
• ABRA and ADP Payroll/Human Resources applications
• Take Stock V5.0, proprietary inventory tracking database
• Progress v9.1 Database
• Pervasive SQL 8.1 to 2000i
• Microsoft SQL Server 2000/2005
• Microsoft Virtual Server, Virtual PC and light use of VMWare Server
• ScriptLogic Desktop Authority and other Remote Access programs
• Hyena 7
• AutoCAD Lite
• Crystal Reports 8.0 to Business Objects XP
• Dentrix dental program

HARDWARE EXPERIENCE

• Cisco 2620, 3550, 3560, 3570 switches, 1700 and PIX 515 devices
• Cisco ASA 5500 series, Farallon and Sonicwall PRO 4060 Firewalls
• Hewlett Packard DL 140, 360 380 series servers
• Dell, Compaq, Gateway and IBM enterprise servers
• Hewlett Packard, Toshiba, Okidata, Brother, Ricoh and Canon printers
• 3Com, HP Procurve, SMC and Allied Telesyn switches and hubs
• Cisco, DLink and Netgear SOHO network devices

REFERENCES

Provided on request.

ACCOMPLISHMENTS